What your customers think
matters more than you know.
Qria is the feedback platform built for businesses that serve people in person — from coffee shops and hotels to tradespeople and retailers. Collect structured feedback, understand it instantly, and act before the moment passes.
The problem
The existing options
weren't built for this.
Google Reviews, Google Forms, SurveyMonkey — they all fall short in different ways. Here's why.
Google Reviews
- Public and permanent — bad reviews live forever
- No structure — just free-text rants or praise
- You find out after they've left, and left a one-star
- No way to act on feedback in the moment
- Zero insight into what specifically went wrong
Google Forms
- Clunky setup — not designed for customer feedback
- Responses pile up in a spreadsheet no one reads
- No QR code workflow for point-of-sale use
- No analysis — just raw data dumps
- Looks generic — no brand, no polish
SurveyMonkey / Typeform
- Priced for enterprise, not small businesses
- Complex to set up and maintain
- Overkill for simple, recurring feedback loops
- Still no AI-powered insight layer
- Not built for in-person, QR-based collection
How it works
Three steps from
zero to insight.
01 — Build
A form in minutes, not hours
Choose from star ratings, open text, and multiple choice questions. Arrange them, name them, publish. No code, no designer, no waiting.
Every form gets a clean public URL and a print-ready QR code — ready to stick on a counter, invoice, or room card.
Your feedback form
How was your visit today?
Anything you'd like to share?
Great coffee, as always...
02 — Collect
Feedback that reaches you in real time
Responses arrive the moment customers submit. No email digests, no manual exports — just a live stream of what your customers are actually saying.
Your brand, your colours, your logo on every form. Customers see a polished experience, not a generic survey tool.
Live overview
Recent responses
LiveBest coffee in town, always so friendly!
Quick service, slightly long queue.
Love the new seasonal menu.
03 — Understand
AI surfaces the signal, not the noise
Qria reads every response and distils what matters — sentiment trends, recurring themes, the moments that keep coming up.
No spreadsheets. No pivot tables. Just clear, plain-language insights that tell you what to do next.
Why Qria
Everything you need.
Nothing you don't.
Built for the point of sale
QR codes that go on receipts, counters, tables, and invoices. Customers can leave feedback in under 60 seconds while the experience is still fresh.
Private, actionable, structured
Feedback goes to you, not the internet. No public one-star reviews. Structured questions mean you can actually analyse and act on what you learn.
Insights in plain language
Qria's AI turns raw responses into clear summaries: what customers love, what keeps coming up, and where to focus. No data science degree required.
Your brand, front and centre
Logo, colours, fonts — every customer-facing form looks like it came from you, not from a third-party survey tool. Qria stays invisible.
Real-time, always
Your dashboard updates the moment a customer hits submit. Spot a pattern at the 10am coffee rush. Catch a service issue before dinner service starts.
Scales with your business
One location or twenty — Qria's Business Units let you see the full picture or zoom into a single site. Compare locations side by side and find what's working.
Built for your world
If you serve people,
Qria serves you.
Cafes & restaurants
Catch the cold coffee complaint before it becomes a one-star review. Act while the customer is still at the table.
Hotels & accommodation
Surface in-stay issues in real time. Give your team the chance to turn a frustrated guest into a loyal one.
Tradespeople
Turn every job into a testimonial. Build a reputation backed by real customer data you can show prospective clients.
Retail & services
Every transaction is a conversation waiting to happen. Qria gives you the opening line — and the follow-through.
Get started today
Your next customer
has something to say.
Be ready to hear it. Build your first form in minutes — no credit card required.