Features

Every feature,
in one place.

From the first QR code stuck on a counter to the AI summary in your inbox on Monday morning. Here’s everything that’s in the box, with the plan that includes it.

AI insights✦Custom forms✦Public reviews✦Review routing✦Multi-location✦Integrations✦Branding✦Team accounts✦AI insights✦Custom forms✦Public reviews✦Review routing✦Multi-location✦Integrations✦Branding✦Team accounts✦AI insights✦Custom forms✦Public reviews✦Review routing✦Multi-location✦Integrations✦Branding✦Team accounts✦AI insights✦Custom forms✦Public reviews✦Review routing✦Multi-location✦Integrations✦Branding✦Team accounts✦

Table of contents

01 AI insights 02 Custom feedback forms 03 Public review aggregation 04 Positive response routing 05 Multi-location support 06 Response management 07 Integrations and webhooks 08 Branding and customization 09 Team accounts

01 — AI insights

AI that reads every response
so you don’t have to.

Qria’s AI turns raw feedback into plain-language insight: weekly summaries, on-demand answers, and topic-level sentiment scoring across every channel you collect from.

Weekly summary and sentiment analysis on Starter and Pro Ask AI and per-question analytics on Pro

Weekly summary

Every Monday, a plain-language digest of what customers loved, what kept coming up, and where to focus next.

Ask AI

Query your data in plain English. "What did customers say about parking?" "Which location improved most this month?"

Sentiment by topic

Each week, the AI groups responses into topics (food quality, service speed, value, staff, and so on) and scores each one positive vs negative. Spot the topics dragging your ratings down.

Per-question analytics

See which questions your lowest ratings cluster around and which ones consistently delight.

Weekly summary · Mon 9:00am ✦

142 responses this week. Sentiment up 8 points.

Customers mentioned the new seasonal menu in 19% of positive responses. Wait times remain the most common complaint, concentrated at Saturday lunch on the Terrace.

↑ Seasonal menu ↑ Staff friendliness ↓ Wait times

✦ Ask AI

Pro

Which day of the week is worst for wait times?

Saturday 10am to 1pm. 43% of negative mentions happen in that window. Sunday lunch is close behind.

02 — Custom feedback forms

Branded forms in minutes,
not hours.

Star ratings, open text, multiple choice. Arranged exactly how you want them, distributed by QR code or shareable link, and ready to publish in a single click.

2 active forms on Starter Unlimited forms on Pro

All question types

Star ratings, open-ended text, multiple choice. Mix and match for any kind of experience you’re measuring.

QR code and shareable link

Print-ready QR codes for counters, tables, and receipts. Plain links for invoices, emails, and websites.

Custom thank-you messages

Greet respondents by name. Reinforce your brand. Route them somewhere useful when they’re done.

your café

Form preview

How was your visit today?

★

Anything you’d like to share?

Great coffee, as always...

qria.io/f/your-form

QR + shareable link

Publish →

03 — Public review aggregation

Every public review,
gathered every night.

Qria pulls in your public reviews from Google Maps, Yelp, Trustpilot, TripAdvisor, and Booking.com automatically. Private feedback and public reputation live side by side, in one inbox.

Included on every plan

Nightly automatic sync

No manual scraping, no copy-paste. New reviews appear by morning, every morning.

Unified with your form responses

Public reviews flow into the same AI summary, the same response feed, and the same sentiment scoring as your direct feedback.

New platforms added regularly

We expand the list as customers ask. If we don’t support a platform you need, tell us.

Last night’s sync Synced 4:12am

Google ★★★★★

Best brunch spot in town. The eggs benedict is unreal.

— Aisha M.

Trustpilot ★★★★☆

Lovely staff and a really thoughtful menu. Slightly slow at peak.

— Tom R.

Yelp ★★★★★

My new favourite. The seasonal specials never miss.

— Priya S.

TripAdvisor ★★★★☆

A great find on a wet afternoon. Coffee was excellent.

— Hugo L.

04 — Positive response routing

Turn happy customers
into public reviews.

When a respondent gives you a high rating on a Qria form, prompt them to share it on Google. Their five-star moment doesn’t have to die in a private dashboard.

Included on every plan

Configurable rating threshold

Decide what counts as "happy enough" to ask. Four stars and up, five only, however your business measures delight.

Direct hand-off to your review platforms

A polished, on-brand prompt with one-tap links to whichever public platforms you’ve connected in External Reviews — Google, Yelp, Trustpilot, and the rest. Opens in a new tab.

Negative responses stay private

Lower ratings get the standard thank-you flow. Issues come to you first, not to the internet.

Customer rates 5 stars

★

Glad you enjoyed it!

Would you mind sharing that on Google? It helps other locals find us.

Leave a Google review →

No thanks

05 — Multi-location support

One business or twenty.
See it all, or zoom in.

A Business Unit is a distinct location or brand. Each one has its own forms, responses, and review feeds, and you can compare them side by side to find what’s working.

1 Business Unit on Starter 5 Business Units on Pro Extra Business Units $7 / £5 per month

Side-by-side comparison

Pro lets you put two locations next to each other. See where the Terrace beats the Main Floor, and where it doesn’t.

Location-aware AI summaries

Your weekly digest groups responses by Business Unit so the AI can call out which location is leading and which is lagging.

Add as many as you need

Pro includes 5. Extra Business Units are $7/month (or £5) each. No artificial caps.

Side-by-side Pro

Main Floor

4.7

avg rating

Responses82

Positive94%

Trend↑ 4pt

Terrace

4.2

avg rating

Responses60

Positive78%

Trend↓ 2pt

AI: Wait times drag the Terrace at weekends. Main Floor consistently ahead on staff and food quality.

06 — Response management

Every response,
organised and searchable.

Filter by platform, rating, date range, or full-text search. Watch new responses arrive in real time. Export to CSV when you need to share with someone outside Qria.

Filtering, search and live feed on every plan CSV export on Pro

Live response feed

New submissions appear without a refresh. Useful when you’re running an event and watching for issues as they happen.

Filter and full-text search

Filter by platform, rating, and date range. Search the body of every response for any word or phrase.

CSV export

Hand off to a spreadsheet, share with a stakeholder, or archive. Pro plan only.

All responses Live

All platforms ★ 1-2 Last 7 days "parking"

Form ★★☆☆☆

just now

Lovely food but parking is impossible at lunch.

Google ★★★★★

14m ago

Best Sunday roast around. Worth the drive.

Form ★★★★☆

32m ago

Quick service, slightly long queue.

Yelp ★☆☆☆☆

1h ago

Parking situation is a nightmare. Took 20 min to find a spot.

4 of 142 matching Export CSV ↓

07 — Integrations and webhooks

Plug Qria into
the rest of your stack.

Every new response fires a webhook with the full payload as JSON. Push responses into your CRM, post a message in Slack, or trigger an n8n workflow. Anything that listens for HTTP can hear from Qria.

Included on every plan

Webhook on every response

Set an HTTPS URL per form. We POST a JSON body with the form ID and name, the response ID, the submitted answers, and the timestamp. You decide what happens next.

CRM, automation, and alerts

Wire up a CRM. Trigger an n8n or Zapier flow. Send yourself a Slack ping when a one-star comes in. Whatever your stack looks like.

POST https://your-app.com/webhook
{
  "form_id": "a3e1...aa12",
  "form_name": "Counter feedback",
  "response_id": "r_8f04...c2",
  "submitted_at": "2026-05-07T14:32:11Z",
  "answers": [
    { "id": "q1", "label": "Overall rating", "value": 5 }
  ]
}

⚡ n8n

⚙ Zapier

▣ Your CRM

# Slack

08 — Branding and customization

Your brand,
on every form.

Customers see a polished experience that looks like it came from you, not from a third-party survey tool. Logo, colours, fonts, branded QR codes, all of it.

Basic colour branding on Starter Logo, custom colours, fonts, and branded QR on Pro

Logo and custom colours

Drop in your logo. Set your primary and accent colours. Forms feel like an extension of your business, not a stranger.

Custom fonts

Bring the typography of your brand into your forms. Headings and body text, your call.

Branded QR codes

QR codes with your logo at the centre. Print-ready, high contrast, and unmistakably yours.

Brand kit

+ logo & fonts

your café Powered by you

How was your visit?

★

Branded QR

Pro plan

09 — Team accounts

Your whole team,
on the same page.

Invite teammates so everyone has access to the same insights and the same responses. No more screenshots passed between managers, no more "did you see what came in last night?"

3 users on Starter Unlimited users on Pro

Up to 3 users on Starter

Enough for a small team or a single-location operator with a manager and an owner.

Unlimited users on Pro

Bring everyone in. Owners, area managers, individual location leads. The same data, the same view.

Team · 5 members + Invite

Aisha M.

Owner

⋯

Tom R.

Manager

⋯

Priya S.

Manager

⋯

Hugo L.

Viewer

⋯

Jules K.

Viewer

⋯

All of it, on day one

Try every feature free
for 30 days.

Both plans unlock the full feature set during the trial. Pick what fits at the end.

Start free trial → See pricing

30-day free trial · No credit card required

Every feature, in one place.

AI that reads every responseso you don’t have to.

Branded forms in minutes,not hours.

Every public review,gathered every night.

Turn happy customersinto public reviews.

One business or twenty.See it all, or zoom in.

Every response,organised and searchable.

Plug Qria intothe rest of your stack.

Your brand,on every form.

Your whole team,on the same page.

Try every feature freefor 30 days.

Every feature,
in one place.

AI that reads every response
so you don’t have to.

Branded forms in minutes,
not hours.

Every public review,
gathered every night.

Turn happy customers
into public reviews.

One business or twenty.
See it all, or zoom in.

Every response,
organised and searchable.

Plug Qria into
the rest of your stack.

Your brand,
on every form.

Your whole team,
on the same page.

Try every feature free
for 30 days.