Hospitality
Know what your guests experienced before they tell Google
After every stay, meal, or visit, understand what guests thought and what they will tell their friends. Spot recurring issues before they become one-star reviews and protect the reputation you have worked to build.
Start free trial →30-day free trial · No credit card required
Why Qria
Catch feedback while the experience is still fresh
A QR code at checkout, a branded card at the table, or a link in the booking confirmation. Honest impressions before guests open TripAdvisor.
Spot patterns your team cannot see
AI reads every response and tells you what guests keep mentioning: the room that divides opinion, the dish everyone praises, the detail that makes guests come back.
Turn satisfied guests into public advocates
Guests who rate you highly get a prompt to share on Google or TripAdvisor. Private feedback drives your public reputation, automatically.
How it works
01
Collect feedback at the moment it matters
QR code on the receipt, branded card at the table, or link in the confirmation email. Guests respond in under two minutes.
02
AI reads every response across your whole venue
No spreadsheets. Qria surfaces what keeps coming up by service type, day of week, and member of staff, in plain language you can act on.
03
Act before it becomes a public review
Satisfied guests are prompted to post on Google or TripAdvisor. Guests with complaints are flagged privately so you can follow up directly.
What's inside
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QR codes for tables and checkouts
Branded QR codes to print, laminate, or display. Guests scan after their meal or at checkout. No app, no login required.
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Public review routing
High-rated respondents get a prompt to post on Google or TripAdvisor. Turn positive private feedback into public reputation.
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Ask AI anything
"What are guests saying about breakfast?" "Which server got the best feedback this week?" Get specific, data-backed answers from your own feedback.
Where it fits
Hotels & B&Bs
Understand the check-in experience, room quality, and breakfast service. Know what made guests choose you again and what made them hesitate.
Restaurants & cafes
Find out what guests thought about the food, service, and atmosphere. Spot what keeps people coming back and what is pushing them toward a competitor.
Spas & wellness centres
Gather feedback on treatments, atmosphere, and staff. Understand what guests value most and where the experience could be smoother.
Ready to hear what your guests really thought?
Start collecting structured feedback after your next service.
Common questions
How do guests leave a Google or TripAdvisor review through Qria?
When a guest gives a high overall rating, Qria shows them a prompt to post on a public platform. You choose which platform to send them to. Guests who rate lower do not see this prompt, so unhappy feedback stays private.
Can I track feedback by staff member or service type?
Yes. Create separate forms for each service or team member, then use Ask AI to compare performance. Pro users can query directly: "How did breakfast service rate compared to dinner this month?"
How is this different from a comment card or a generic survey?
A comment card gives you unstructured feedback that is hard to analyse. Qria collects structured responses and runs AI over every entry to surface themes, trends, and what to prioritise. You get answers, not a pile of paper.
What if I manage multiple properties or locations?
Qria's Pro plan supports multiple business units, so you can separate feedback by location, restaurant, or hotel and analyse them side by side.
Can guests leave feedback anonymously?
Yes. Qria forms do not require guests to log in or provide personal details unless you add a question asking for them.
Ready to hear what your guests really thought?
Start free trial →30-day free trial · No credit card required