Retail & Services
Every transaction is a chance to learn from your customers
Give every customer a simple way to share how it went. AI reads every response and tells you what keeps coming up, so you can fix the small things before they become the reason someone stops coming back.
Start free trial →30-day free trial · No credit card required
Why Qria
Hear from customers who would never say it to your face
Most unhappy customers leave without saying anything. A QR code at the till or in a follow-up message gives them a simple, private way to share what happened.
Know what is driving loyalty and what is driving people away
AI surfaces the patterns in your feedback: the staff member everyone mentions, the product people keep asking about, the wait time that keeps coming up.
Turn happy customers into public advocates
Customers who rate you highly get a prompt to post on Google. Private feedback builds your public reputation, automatically.
How it works
01
Collect feedback after every transaction or visit
QR code at the till, on the receipt, or in a follow-up text. Customers respond in under two minutes, on their phone.
02
AI reads every response across all your feedback
No manual analysis. Qria surfaces what customers keep saying, what is trending, and where to focus, in plain language.
03
Act before it becomes a lost customer
Satisfied customers are prompted to post on Google. Unhappy feedback is flagged privately so you can reach out before they leave for a competitor.
What's inside
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QR codes for the till and receipt
Branded QR codes that print on receipts or sit beside the till. Customers scan after paying. No app, no login, two minutes to complete.
⭐
Public review routing
High-rated customers get a prompt to post on Google. Turn your best private feedback into your most visible public asset.
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Weekly AI digest
Every week, Qria summarises what customers said, what changed, and what to focus on. No dashboard required.
Where it fits
Independent retailers
Understand what customers thought about the product, staff, and experience. Know what brings them back versus what made them hesitate.
Salons, clinics & appointment-based services
Collect feedback after every appointment. Understand what made the experience feel right and where there is room to improve.
Coffee shops & independent cafes
Find out what regulars love and what occasional visitors noticed. Spot the small details that build loyalty over time.
Ready to hear what your customers really think?
Start collecting structured feedback after your next transaction.
Common questions
Can I put a Qria QR code on my receipt or at the till?
Yes. Qria gives you a branded QR code you can add to printed receipts, display cards, or any customer-facing surface. Customers scan it on their phone and respond in under two minutes.
How is this different from a Google review request?
Google reviews are public and give you a star and a comment, not structured insight. Qria collects private, structured feedback so you understand what is actually happening. It can also prompt happy customers to post on Google, giving you the best of both.
Can I track feedback from a specific member of staff?
Yes. Create separate forms per staff member or service type, then use Ask AI to compare how different staff or services are rated. "Who got the best feedback this week?" gives you a direct answer.
What if I have more than one location?
Qria's Pro plan supports multiple business units. Create separate feedback forms for each location and view results side by side.
Is customer feedback data stored securely?
Yes. All data is stored in the EU with row-level security. Feedback is only visible to the users in your account.
Ready to hear what your customers really think?
Start free trial →30-day free trial · No credit card required